Refund policy
Return & Refund Policy
Because all of our products are fresh, vacuum-sealed meat that is delivered frozen, we are unable to accept returns or exchanges once an order has been delivered. This policy protects the safety and quality of the products we sell.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery at adamabutchershop@gmail.com with your order number and a photo of the issue. We will review each case individually and, at our discretion, offer a replacement or a refund to your original payment method.
Order Cancellations
Orders can be canceled or modified free of charge up until the applicable cutoff time for your delivery day (Sunday 12:00 PM for Monday delivery, Wednesday 12:00 PM for Thursday delivery). Once an order has passed its cutoff time and entered preparation, it can no longer be canceled or refunded.
Failed Deliveries
If you are not available to receive your delivery at the scheduled time and no safe location was provided for drop-off, we are not able to offer a refund for spoiled or missing product. Please ensure someone is available to receive frozen deliveries promptly.
Quality Guarantee
Your satisfaction matters to us. If you have any concern about the quality of a product you received, reach out to us directly at adamabutchershop@gmail.com — we stand behind everything we sell and will work with you to make it right.